Terms of Service
Effective Date: September 23, 2026
Welcome to Pro Wash Pressure Washing LLC ("Pro Wash," "we," "us," or "our"). These Terms of Service govern your use of our website, services, and communications, including text messaging.
By using our website or requesting services from Pro Wash, you agree to these Terms of Service.
1. Our Services
Pro Wash provides residential and commercial exterior cleaning services, including pressure washing, house washing, driveway cleaning, gutter cleaning, and related services.
Service availability, pricing, scheduling, and scope of work may vary based on the property and services requested. Any quote provided by Pro Wash may be subject to confirmation after reviewing the property and requested services.
2. Appointments and Scheduling
When you request an appointment, quote, or other service, you agree to provide accurate contact information and respond to reasonable communications necessary to schedule or complete the requested service.
Appointment times may occasionally change because of weather, property conditions, equipment issues, or other circumstances outside our reasonable control.
3. Text Messaging and SMS Communications
By providing your mobile phone number and opting in to receive text messages from Pro Wash, you consent to receive text messages related to your requested services and, where separately permitted, promotional communications.
Messages may include:
Appointment confirmations and reminders
Scheduling and rescheduling information
Arrival or "on the way" notifications
Quote and estimate communications
Service updates
Questions regarding your property or requested services
Invoices, payment-related communications, or receipts
Customer service communications
Promotional or marketing messages if you have opted in to receive them
Message frequency may vary.
Message and data rates may apply.
You do not have to consent to receive marketing text messages in order to purchase services from Pro Wash.
You may opt out of SMS messages at any time by replying STOP. After you send STOP, you may receive one additional message confirming your opt-out. You will no longer receive marketing text messages from that number unless you provide consent again.
For assistance, reply HELP or contact us using the information below.
4. Consent to Text Messages
SMS consent is not a condition of purchasing goods or services from Pro Wash.
If you provide your phone number through our website, by phone, in person, or through another customer communication channel, we may use that number to communicate with you regarding services you have requested.
Where required, promotional text messages will only be sent when you have provided the appropriate consent.
5. Website Use
You agree not to misuse our website, interfere with its operation, attempt to gain unauthorized access to our systems, or use the website for unlawful purposes.
Website content is provided for general informational purposes and may be changed or updated without notice.
6. Estimates and Pricing
Prices and estimates are based on the information available to us at the time of quoting. Final pricing may change if the scope of work or property conditions differ materially from the information used to prepare the estimate.
Any changes to the scope of work or price will be communicated when reasonably possible.
7. Payments
Payment is due according to the terms provided on your estimate, invoice, service agreement, or other communication from Pro Wash.
Failure to make payment when due may result in collection efforts, cancellation of future services, or other remedies available under applicable law.
8. Cancellations and Rescheduling
Customers should provide reasonable notice when canceling or rescheduling an appointment.
Because exterior cleaning services are weather-dependent, Pro Wash may need to reschedule an appointment due to rain, high winds, freezing temperatures, severe weather, or other conditions that could affect safety or the quality of the service.
9. Limitation of Liability
To the extent permitted by applicable law, Pro Wash is not responsible for damages or losses caused by circumstances outside our reasonable control, including pre-existing property conditions, defective materials, improper installation, deterioration, or conditions that were not reasonably apparent before service.
Nothing in these Terms is intended to waive rights or protections that cannot legally be waived.
10. Changes to These Terms
We may update these Terms of Service from time to time. Updated terms will be posted on this page with a revised effective date.
11. Contact Us
If you have questions about these Terms of Service or our text messaging program, contact:
Pro Wash Pressure Washing LLC
New Bern, North Carolina
Phone: 252-422-4377
Email: michael@ncprowashpressurewashing.com
Website: ncprowashpressurewashing.com
Privacy Policy
Privacy Policy
Effective Date: September 23, 2026
Pro Wash Pressure Washing LLC ("Pro Wash," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, request our services, or communicate with us, including through text messaging.
1. Information We Collect
Depending on how you interact with Pro Wash, we may collect information such as:
Name
Phone number
Email address
Property address
Service address
Information about the services you request
Appointment and scheduling information
Billing and payment information
Communications you have with us
Information you voluntarily submit through our website
We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, and information about how you interact with our website.
2. How We Use Your Information
We may use your information to:
Respond to requests for quotes or information
Schedule and manage appointments
Provide requested services
Send appointment reminders and service updates
Communicate regarding your property or services
Send invoices, receipts, and payment-related communications
Provide customer support
Process payments
Improve our website and services
Send promotional communications when you have provided the appropriate consent
Comply with applicable laws and legal requirements
3. Text Messaging and Mobile Information
If you provide your mobile phone number and consent to receive text messages from Pro Wash, we may use your number to send service-related and, where separately permitted, marketing text messages.
We do not sell or rent your mobile phone number or SMS opt-in information to third parties for their own marketing purposes.
Your mobile information and SMS consent information will not be shared with third parties for their own marketing or promotional purposes.
Text messages may include appointment reminders, scheduling information, service updates, quote communications, customer service messages, and promotional messages when you have opted in.
Message frequency varies. Message and data rates may apply.
You can opt out of marketing text messages at any time by replying STOP. For assistance, reply HELP.
4. Information Sharing
We may share information with trusted service providers that help us operate our business, such as:
Payment processors
Scheduling and customer-management platforms
Website and hosting providers
Communication and messaging providers
Professional service providers
Other vendors necessary to provide requested services
These providers may only receive information reasonably necessary to perform their services for us.
We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect our rights, property, customers, employees, or others.
We do not sell your personal information.
5. Cookies and Website Technologies
Our website may use cookies, analytics tools, pixels, or similar technologies to operate the website, understand website traffic, improve our services, and measure marketing performance.
You may be able to control certain cookies through your browser settings.
6. Payment Information
When you make a payment, payment information may be processed by a third-party payment processor. Pro Wash generally does not store complete credit card or debit card numbers on its own systems.
The handling of payment information may also be subject to the privacy policy and terms of the applicable payment processor.
7. Data Security
We take reasonable measures to protect personal information against unauthorized access, use, alteration, or disclosure.
However, no website, electronic communication, or method of storing information can be guaranteed to be completely secure.
8. Children's Privacy
Our website and services are not directed toward children under 13. We do not knowingly collect personal information from children under 13.
9. Third-Party Websites
Our website may contain links to third-party websites or services. Pro Wash is not responsible for the privacy practices or content of third-party websites.
We encourage you to review the privacy policies of any third-party website you visit.
10. Your Choices
You may contact us to request information about the personal information we maintain about you or to request correction of inaccurate information, subject to applicable law.
You may also opt out of marketing communications by following the unsubscribe or opt-out instructions provided in those communications.
For text messages, reply STOP to opt out or HELP for assistance.
Opting out of marketing communications does not necessarily prevent us from sending important service-related communications, such as messages concerning an appointment or service you have requested.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact:
Pro Wash Pressure Washing LLC
New Bern, North Carolina
Phone: 252-422-4377
Email: michael@ncprowashpressurewashing.com
Website: ncprowashpressurewashing.com